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1 How can I book my transfer?

You can book online up to 24 hours before the transfer time.

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2 Can I pay by credit card?

You can pay with your credit card by booking online or via our call-center

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3 When should I book my transfer?

We ask you to book at least 24 hours in advance, which gives us enough time to plan for your trip.

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4 How can I change or cancel my booking?

We understand your travel plans may change. With that in mind, SuperShuttle has a very simple modification policy:

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5 When can I contact you?
Our booking call center is open between 9:00 am and 7:00 pm (local time in Paris).
Please call +33 (0)1 43 65 55 55.

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6 Which airports are you serving? What about stations?

We are serving all of the three Parisian airports (Charles-de-Gaulle/CDG, Paris-Orly/ORY, Paris-Beauvais-BVA)

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7 Can you pick me up outside Paris?

Our shared service is serving Paris and surrounding communities (find the list here)

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8 How long does it take to go to the airport?

 We schedule our pickups carefully to ensure you will make your flight in plenty of time.

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9 What is the window for my pick-up time?

Your driver will pick you up at your address within a 15 to 20 minute window.

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10 I didn't get any confirmation email. What should I do?

First, check the spelling of the mail address you give for booking process. The problem can also come from your anti-spam filter.

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